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Elements and Performance Criteria

  1. Receive articles
  2. Classify soiled articles
  3. Remove foreign objects and return lost property
  4. Carry out preparation procedures

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Demonstrates knowledge of

workplace or store policies and procedures

range of processes available

care and maintenance procedures for articles

customer service and cash handling procedures

environmental aspects of related to workplace operation and manual handling

OHS practices including hazard identification and control measures

infection control procedures

quality practices

workplace practices

practices for recording and reporting

Demonstrates skills to

interpret care instructions from labels

identify reasons for classification

remove and handle foreign objects

recognise colours fabric types and fragility of fabrics

use related equipment

interpret and apply established procedures

document assess and transfer information

read interpret and follow information on work specifications standard operating procedures and work instructions and other reference material

maintain accurate records

communicate within the workplace

sequence operations

meet specifications

clarify and check taskrelated information

carry out work according to OHS practices

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Demonstrates skills and knowledge to

maintain accurate records for articles received

identify correct classification types for articles

ensure foreign objects or lost property is removed from articles

prepare articles for dry cleaning or laundering

identify correct classification types for articles

Consistently applies skills and knowledge when

organising work

completing tasks

identifying improvements

using workplace practices

using OHS practices

recording and reporting accidents and incidents

assessing operational readiness of equipment used and work processes

recognising and adapting to cultural differences in the workplace including modes of behaviour and interactions

completing work systematically with attention to detail without damage to goods and equipment

Context and specific resources for assessment

Assessment may occur on the job or in an appropriately simulated environment and requires access to work areas materials and equipment and to information on workplace practices and OHS practices

Guidance information for assessment

This unit may be assessed independently or in combination with other relevant units

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

Legislative/regulatory requirements

All work must comply with relevant Federal and State or Territory legislative or regulatory requirements.

Articles may include:

clothing, garments or fabric accessories

kitchen linen

hospitality linen

other fabric products

Industry procedures may include

receiving and sorting as per requirements in AS 4146

handling procedures for hospital linen, heavily soiled or contaminated industrial items and other item requiring special care

Product handling procedures may include:

handling of foreign objects

dealing with lost property

manual handling of garments

interaction with customers

processing of payments

handling of damaged and missing components

safety procedures, including the use of protective clothing

OHS practices

OHS practices must include hazard identification and control, risk assessment and implementation of risk reduction measures specific to the tasks described by this unit, and may include:

manual handling techniques

standard operating procedures

personal protective equipment

safe materials handling

taking of rest breaks

ergonomic arrangement of workplaces

following marked walkways

safe storage of equipment

housekeeping

reporting accidents and incidents

other OHS practices relevant to the job and enterprise

Machines and equipment may include

towel unwinding machines

tying machines

marking equipment

overhead rail and bagging systems

conveyor systems

automatic bin counting systems